Important Notice - COVID-19 Precautionary Measures - Mar 23, 2020
As the COVID-19 outbreak continues to evolve, we would like to share what Nova team is doing to ensure everyone’s health and safety during this time.
Our office is currently locked down and we are not accepting walk-in clients at the moment. If you need assistant with your mortgage, please contact us via email or phone (604)985-9511. We will be able to assist you remotely.
- Enhancing our cleaning processes at our office in general.
- Counters, door knobs, keyboards and other office equipment are regularly cleaned and sanitized.
- Encouraging team members to follow everyday preventive behaviors and stay 2m apart at all times.
- A “stay at home” policy is in place for any of our team who may have symptoms of cough, fever or respiratory distress.
In order to mitigate the impacts of COVID-19, everyone has a role to play. It takes more than governments and action from the health sector to protect the health and safety of Canadians. Each of us can help our country be prepared in the event of an emergency by understanding how coronavirus spreads and how to prevent illness.
The Nova Team
Important Notice - NOVA Client Update: COVID-19 (Novel Coronavirus) - Mar 18, 2020
Thank you for working with us through these unprecedented times. We are in this together and continue to work with our clients and referral partners to help stop the spread of COVID-19.
We here at Nova continue to monitor the evolving news around the new virus which has posed a particular challenge to our commitment to provide a safe working environment for all our valued clients and staff.
We have been adjusting our office operations in order to safeguard the health and safety of our staff and families, our clients, and the greater community. We are also making every effort to ensure that there is no impact on the quality of service and support our mortgage brokers and staff provide to you. To bolster these operations, we have the technology to support some of our team members who might need to work remotely with all due efficiency and effectiveness.
We have instituted procedures and policies to minimize the risk of an outbreak at our office. These include heightened office sanitation, regularly updated communication of the most recent health and safety procedures and consistent education for firm members on both avenues of contagion and preventative measures recommended by Health Canada.
With respect to social distancing, firm policies have been introduced to restrict all non-critical business meetings and prohibit all meetings solely related to professional or business development. Additionally our policies prohibit all business travel, while discouraging non-essential personal travel. There is an expectation that our team members will self-quarantine for a minimum of 14 days following the return of travel outside of Canada.
We welcome phone calls and emails. For further information there is a secure drop box by the entry off of Lonsdale for you to deliver required documents.
We will continue to assess and take all necessary precautions where there has been any exposure of any Nova team member to an infected or potentially infected individual, or if the risk profile of that team member has increased for any reason. We have taken direction in this regard from the WHO, the Public Health Agency of Canada and the Office of the BC Provincial Health Officer.
We appreciate your patience as we work together during these unprecedented times.
Wishing you, your family and your staff good health!
The Nova Team
Vancouver | British Columbia Mortgage Brokers
When dealing with the Nova Team, your British Columbia mortgage brokers, you will receive a wealth of knowledge from the combined experience of our dedicated Mortgage Brokers. They are here to answer your questions, contact lenders on your behalf and ensure that you get the mortgage you want for any property in British Columbia. If you are a first time home buyer, a dedicated investor or some one that is just looking to consolidate debts and restructure their finances we will endeavour to get the best solution for your situation.
The Nova Team are also very knowledgeable in Private Mortgage Placements/Lenders
NOVA TEAM clients receive, in the vast majority of cases, our services free of charge as the lender compensates our company for arranging the mortgage for them. The NOVA TEAM takes pride in the fact that any income earned for our services is secondary to finding the mortgage that best suits our clients’ needs and objectives.
Under certain circumstances, usually relating to credit history or income verification, some placement fees will be paid by the credit challenged client, but only after their consent.
The Nova Team Would Like to Work With You